Skills & Competencies for Retail Store Operations Administrator

Retail Store Operations Administrator job profile

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JOB SUMMARY for Retail Store Operations Administrator

Oversees store/home office communications.

JOB RESPONSIBILITIES for Retail Store Operations Administrator

Duties may include payroll administration, overseeing new store openings, and contest planning and administration. Acts as liaison between field and home office management.

Retail Store Operations Administrator SALARY RANGE

BASE 50%
$105,999
TOTAL 50%
$117,272
Job Level
P04
Job Code
SM15000233
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department

Retail Store Operations Administrator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Retail Store Operations Administrator skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 hard skills or competencies (industry competencies) for Retail Store Operations Administrator

1 Industry Competency – Retail Industry
Proficiency Level -3
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Describes the application of upselling, cross-selling, and closing sales techniques in retail operations.
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Level 2 Behaviors
(Light Experience)
Follows the established merchandising guidelines when organizing product displays and storage.
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Level 3 Behaviors
(Moderate Experience)
Conducts regular retail audits to optimize operations, improve performance, and uphold standards.
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Level 4 Behaviors
(Extensive Experience)
Guides and mentors the staff in visual merchandising best practices to maintain consistent and high-quality displays.
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Level 5 Behaviors
(Mastery)
Develops and implements new retail business models to enhance the customer experience and foster brand loyalty.
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2 Industry Competency – Retail Store Opening
Proficiency Level -3
Skill definition-Managing the planning, coordination, and execution of newly established stores to ensure a seamless transition to full operation.
Level 1 Behaviors
(General Familiarity)
Explains the importance of successfully launching new stores to prevent poor financial outcomes.
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Level 2 Behaviors
(Light Experience)
Greets customers and collects feedback during and after launch to identify areas for improvement.
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Level 3 Behaviors
(Moderate Experience)
Executes various launching events using social media and marketing campaigns to boost store visibility.
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Level 4 Behaviors
(Extensive Experience)
Forecasts launching period to optimize inventory levels and enhance customer experience during store launch.
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Level 5 Behaviors
(Mastery)
Creates comprehensive launch and marketing initiatives to ensure a successful retail store launch.
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3 Retail Store Operations Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Store Operations Administrator
Proficiency Level - 4
5 Competency for - Retail Store Operations Administrator
Proficiency Level - 5

4 general skills or competencies (Job family competencies) for Retail Store Operations Administrator

1 Job Family Competencies – Accounting
Proficiency Level -2
Skill definition-Creating financial statements and reports based on the summary of financial and business transactions.
Level 1 Behaviors
(General Familiarity)
Classifies and records payroll and related transactions in the accounting system.
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Level 2 Behaviors
(Light Experience)
Enters data into the accounting system to produce accurate reports for requesting personnel.
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Level 3 Behaviors
(Moderate Experience)
Analyzes key data to solve complex issues in accounting, business finance, and management.
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Level 4 Behaviors
(Extensive Experience)
Develops solid relationships with cross-functional partners to keep the business ahead of emerging accounting issues.
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Level 5 Behaviors
(Mastery)
Designs organizational structure of the Accounting Department.
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2 Job Family Competencies – Payroll Administration
Proficiency Level -3
Skill definition-Overseeing all the tasks involved in paying the total work hours of employees to ensure employees received appropriate pay.
Level 1 Behaviors
(General Familiarity)
Describes the importance and benefits of payroll administration.
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Level 2 Behaviors
(Light Experience)
Adheres to payroll schedule on time and ensures correct allocation of employees' compensation.
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Level 3 Behaviors
(Moderate Experience)
Communicates employee salary, benefits, and any updates regarding payment processes to maintain awareness.
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Level 4 Behaviors
(Extensive Experience)
Contributes to the creation of payroll software to better analyze the accuracy of the wages and timeliness.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced tools to enhance the structural build of our organization's payroll administration.
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3 Retail Store Operations Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Store Operations Administrator
Proficiency Level - 4
5 Competency for - Retail Store Operations Administrator
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Retail Store Operations Administrator

1 Core Competencies – Scheduling
Proficiency Level -3
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Cites examples of effective scheduling skills, including data entry, customer service, and appointment setting.
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Level 2 Behaviors
(Light Experience)
Documents different kinds of communications related to work schedules, such as memos, emails, and reports.
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Level 3 Behaviors
(Moderate Experience)
Administers phone calls and emails to respond to customers' inquiries regarding upcoming or scheduled appointments.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with workforce management professionals to integrate scheduling optimization tools.
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Level 5 Behaviors
(Mastery)
Authorizes the planning schedules of companies and organizations that operate in various industries.
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2 Core Competencies – Taking Action
Proficiency Level -3
Skill definition-Forecasting business needs and implementing timely corrective actions to satisfy future business demands.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices used in creating and implementing strategic and tactical action plans.
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Level 2 Behaviors
(Light Experience)
Assists in implementing a corrective action plan to solve organizational problems.
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Level 3 Behaviors
(Moderate Experience)
Evaluates business products and services to identify and develop plans to improve them.
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Level 4 Behaviors
(Extensive Experience)
Encourages others to act quickly to ensure on-time completion of assigned work.
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Level 5 Behaviors
(Mastery)
Anticipates actions of others to outmaneuver the competitors and satisfy future customer needs.
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3 Retail Store Operations Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Store Operations Administrator
Proficiency Level - 4
5 Competency for - Retail Store Operations Administrator
Proficiency Level - 5

Summary of Retail Store Operations Administrator skills and competencies

There are 8 hard skills for Retail Store Operations Administrator, Retail Industry, Retail Store Opening, Merchandising, etc.
4 general skills for Retail Store Operations Administrator, Accounting, Payroll Administration, Promotion, etc.
8 soft skills for Retail Store Operations Administrator, Scheduling, Taking Action, Process Improvement, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Store Operations Administrator, he or she needs to be skilled in Scheduling, be skilled in Taking Action, and be skilled in Process Improvement.

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